Tag Archives: Video Tutorials

How to add email accounts and FTP users to UpTime hosting

To add additional email accounts and/or FTP users to your UpTime hosting package, follow these easy steps:

  1. Log in to the UpTime interface.
  2. On the left hand menu, click ‘Edit Users’. This will show a list of existing accounts.To Modify an account, click on the name, make your changes, and then click ‘Save’. To delete accounts select the accounts using the check boxes and click on ‘Delete Selected Users’.
  3. To add an account, click on the text link to ‘Add a user to this server’.
  4. Complete the ‘Email address’, ‘Real name’, and ‘Password fields. Configure all other settings, for instance:
  • Quota: How much of your allocated storage space the account can use
  • Mail Forwarding settings: Forward mail for this user to another address, or configure an autoreply
  • Other user permissions > Login permissions: This will determine if the user is only an email account of if they have FTP access as well.

Once the settings are correct, simply click on the ‘Create’ button and the user is created!

Checking email settings in Outlook 2010

  1. Click on ‘File’.
  2. Next, click on Account Settings. This will open a new window.
  3. On the E-mail tab, you’ll want to select the account you want to modify and then click on ‘Change…’
  4. You’ll want to make sure all the fields here are completed accurately. The Incoming and outgoing mail server fields should say mail.reachone.com
  5. Under ‘Logon Information’ make sure your username has your FULL email address, including the domain name and that your password is correct.
  6. Click on the ‘More Settings…’ button, which will open yet another window.
  7. Click on the ‘Outgoing Server’ tab and make sure that the box is checked for ‘My outgoing server (SMTP) requires authentication’.
  8. Click on the ‘Advanced’ tab. Make sure your ‘Outgoing mail (SMTP)’ port is set to 587. The incoming port will vary depending on whether you using IMAP or POP accounts. IMAP is port 143, while POP is 110.
  9. Click on ‘OK’ and then ‘Next’ and it will test your account settings. Alright, we’re all set! Click Close, Finish, and Close to back out.

Checking email settings in Windows Live Mail

  1. Click on the Accounts tab.
  2. Click on the Properties button. This will open a new window.
  3. Click on the Servers tab. Under ‘Server Information’, make sure your incoming mail and outgoing mail fields say mail.reachone.com
  4. Under ‘Incoming Mail Server’ make sure your username has your FULL email address, including the domain.
  5. Enter your email password.
  6. Under ‘Outgoing Mail Server’, make sure the box that says ‘My server requires authentication’ is checked, and then click on the ‘Settings…’ button. Make sure that ‘Use same settings as my incoming mail server’ is selected.
  7. Click on the Advanced tab. Make sure your ‘Outgoing mail (SMTP)’ port is set to 587. The incoming port will vary depending between IMAP and POP accounts IMAP is port 143, while POP is 110. If you’re unsure which account type you should be using, check out our article on IMAP vs. POP
  8. Click on ‘Apply’, and ‘OK’.

How to configure email on an iPhone or iPad



 

  1. On your home screen, tap Mail. Alternatively, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Other.
  3. Tap in the Name box and enter your full name.
  4. Tap in the Address box and enter your full e-mail address (for example “your.email.address@reachone.com”).
  5. Tap in the Password box and enter your password.
  6. Tap “Next”
  7. Tap either IMAP or POP. We suggest IMAP if you are also checking this account from another device like your home computer.
  8. Under Incoming Mail Server Host Name, enter “mail.reachone.com”.
  9. Enter your full email address (for example “your.email.address@reachone.com”) and your password.
  10. Under Outgoing Mail Server Host Name, enter “mail.reachone.com”
  11. Enter your complete email address (for example “your.email.address@reachone.com”) and password.
  12. Tap “Next”, then tap “Save”

Congratulations, you are done!