Tag Archives: UpTime

How to add email accounts and FTP users to UpTime hosting

To add additional email accounts and/or FTP users to your UpTime hosting package, follow these easy steps:

  1. Log in to the UpTime interface.
  2. On the left hand menu, click ‘Edit Users’. This will show a list of existing accounts.To Modify an account, click on the name, make your changes, and then click ‘Save’. To delete accounts select the accounts using the check boxes and click on ‘Delete Selected Users’.
  3. To add an account, click on the text link to ‘Add a user to this server’.
  4. Complete the ‘Email address’, ‘Real name’, and ‘Password fields. Configure all other settings, for instance:
  • Quota: How much of your allocated storage space the account can use
  • Mail Forwarding settings: Forward mail for this user to another address, or configure an autoreply
  • Other user permissions > Login permissions: This will determine if the user is only an email account of if they have FTP access as well.

Once the settings are correct, simply click on the ‘Create’ button and the user is created!

What does the UpTime “Bandwidth limit approaching” notice mean?

If you are on an UpTime plan that does not include unlimited bandwidth, you may occasionally receive “Bandwidth limit approaching” email notifications. This is to warn you that you are approaching your daily bandwidth limit, and if that limit is exceeded, your hosting package will be disabled until the daily bandwidth limit is no longer exceeded [1].

The bandwidth notification looks similar to this:

From: support@reachone.com
To: user@domainname.com
Sent: 10/22/2012 1:00:14 PM
Subject: Bandwidth limit approaching for domainname.com

The following UpTime account is approaching its bandwidth limit:

Domain name:             domainname.com
Accounting period:       1 days
Bandwidth limit:         250 MB
Bandwidth usage:         215.82 MB over the last 1 days
Percentage used:         86%

Please note that usage by all sub-servers is included in this
total.

You can upgrade your UpTime hosting plan by signing in to your
ReachONE account at http://reachone.com and selecting a new
plan, or by contacting ReachONE Internet technical support at
support@reachone.com

Sent by ReachONE Automated monitoring system at:

https://domainname.com:10000/

ReachONE Internet Support Team
4500 3rd Ave. SE, Suite 2
Lacey, WA  98503
(888) 820-7559
support@reachone.com

http://reachone.com/

Bandwidth usage includes the following:

  1. Data transferred to and from UpTime using FTP and the UpTime web interface
  2. Traffic to your website
  3. Email traffic

There are multiple options to resolve the issue:

  1. Limit your usage: Cut down on the amount of email you are sending and receiving, and/or content that you are uploading.
  2. Ignore: Allow your hosting package to be disabled, it will automatically be re-enabled daily bandwidth limit is no longer exceeded [1].
  3. Upgrade: Upgrade to a different UpTime hosting package. The packages and pricing are available on our UpTime Hosting page. We also have a support article on how to change your UpTime Hosting plan.

If you have any other questions about UpTime, or have difficulty with any of these instructions, please contact our support team.

 

[1] Daily Bandwidth is calculated by adding together the FTP, Email and HTTP traffic for the last 2 hours.  Daily Bandwidth is recalculated every hour.

How to change your UpTime hosting plan

ReachONE UpTime hosting gives you control over all of your websites, your email, DNS records, and much more from a single, easy to use web interface. This article describes how to change your UpTime hosting plan.

ReachONE Internet support staff can change UpTime hosting plan for you, but you can also change it yourself by following these steps:

  1. Click on the Account Login link on the ReachONE.com site.
  2. Click on your UpTime hosting plan in the ‘Manage Services’ section.
  3. Click on the ‘Upgrade’ or ‘Downgrade’ button.
  4. Select the UpTime plan that you would like to change to, and click ‘Continue’.
  5. The next screen shows your old plan and your new plan. Click on the button to finalize the changes.
  6. Your plan has been changed, and is ready to use!

ReachONE UpTime hosting

How to add UpTime hosting to your ReachONE account

ReachONE UpTime hosting

ReachONE UpTime hosting gives you control over all of your websites, your email, DNS records, and much more from a single, easy to use web interface. This article describes how to add UpTime hosting to your ReachONE Internet account.

ReachONE Internet support staff can help you add UpTime hosting to your account, but you can also add it yourself by following these steps:

  1. Click on the Account Login link on the ReachONE.com site.
  2. Click on ‘Buy a New Bundle’ in the ‘Manage Services’ section.
  3. Select the UpTime hosting package you would like, and click ‘add’. You will see a ‘Rate Uptime Hosting… Added’ message.
  4. Click on the new UpTime hosting rate to expand the VirtualMin Account, and click ‘add’.
  5. Complete the following fields:
    Login ID*: This will be the username that you use to log in to the UpTime hosting interface
    Domain Name*:The domain name that you are hosting, including the TLD (.com, .org, etc.)
    Password*:The password for your UpTime username
    Primary Email address*:The email address where you would like to receive UpTime notifications
  6. Click on ‘Add Service’.
  7. That’s it, your done! You’ll receive and email shortly that contains all of your UpTime account details, including how to log in.