How to configure WiFi on your Windows 8 computer or Surface tablet

The following instructions apply to Windows 8 devices, including the Surface tablets.

  1. From the desktop, select the Available Wireless Networks icon in the system tray Windows 8 wifi - wireless networks available
  2. Select the wireless network that you would like to connect to. If you would like your device to connect to this network automatically in the future, check the box marked “Connect automatically”.
  3. Type in the network security key. Alternatively, if you have a WiFi sync button on your wireless router you can press it now.
  4. Next you will need to decide if you want to enable Internet connection sharing. If you are unsure, select ‘No’. Don’t use ICS on a network with domain controllers, DNS servers, gateways, or DHCP servers. And don’t use ICS on systems configured for static IP addresses. More information about Internet Connection sharing is available on the Microsoft Windows 8 site.
  5. Your list of networks should now show your wireless network as “Connected”

ReachONE Internet Network Security & Blocked Ports

At ReachONE we pride ourselves in providing secure, efficient, and reliable Internet connectivity. We support net neutrality and encourage our customers to explore.  We think that sets us apart from the field.  We recognize, however, that the majority of our customers just want safe, fast & affordable Internet with great support.

In order to provide the highest level of service to our customers, we block certain types of unwanted, malicious, or suspicious network traffic. Other than reducing unnecessary bandwidth usage and improving network security, this blocked traffic has no affect on most of our Internet connectivity customers with standard configurations. It also does not affect our co-location or BlueWire customers.

However, some users may have a more advanced configuration. One example would be hosting a public server (web, mail, DNS, etc.) on a ReachONE Internet connection. Since by default, certain traffic is blocked, this may interfere with your servers functionality. If you would like to host a server on your ReachONE Internet connection, or have questions about advanced configuration, we are happy to help. Please contact us, and we’ll be happy to help make the necessary service adjustments.

For more details, please see ReachONE Internet’s Acceptable Use Policy.

How to configure WiFi on an Android device

Note: The following instructions were created from a Motorola RAZR HD phone running Android Jelly Bean (version 4.1.2). Due to the fragmented nature of the Android operating system on mobile and tablet devices, the instructions below may not perfectly represent the setup process on your Android device, but should be similar.

  1. Starting from the HOME SCREEN, swipe down from the top to bring up the NOTIFICATIONS AREA.
  2. Select the gear icon to access the SETTINGS MENU.
  3. Under the WIRELESS & NETWORKS section, select WI-FI to bring up the WI-FI menu.
  4. Turn Wi-Fi on (if not already) by selecting ON/OFF in the top right corner. This will enable your Android device to detect wireless networks that are in range.
  5. Select the name of the network you want to connect to.
  6. Enter the network password in the PASSWORD field.
  7. Select CONNECT.

Configure Actiontec GT784WN DSL modem for RFC1483 Transparent Bridging mode

Sometimes you don’t want your Actiontec GT784WN DSL modem to be a router too. Maybe you’ve got a swanky new wireless router you’d rather use. No problem.

  1. Click on Manual Setup
  2. Click on Advanced Setup
  3. Click on WAN IP settings
  4. Choose “RFC1483 Transparent Bridging”. All other options on this screen will be disabled.

    Actiontec784WN RFC1483 Transparent Bridging

    Actiontec784WN RFC1483 Transparent Bridging

  5. Click Next, then click Save and Restart to make all changes permanent.
  6. Remember to configure your PPPoE client (See below)

This makes your modem practically “invisible” but some device at your location will still need to log in with us. You’ll need to set up PPPoE authentication on your firewall or server or whatever you plug into the LAN port of your modem. You can still administer your modem through its default IP address.

Configure Actiontec GT701D DSL modem for RFC1483 Transparent Bridging mode

Sometimes you don’t want your Actiontec to be a router. Maybe you’ve got a shiny new firewall you’d rather use. No problem.

  1. Click on Manual Setup
  2. Click on Advanced Setup
  3. Click on Wan IP address (or WAN IP settings)
  4. Click on “Yes”
  5. Choose “RFC1483 Transparent Bridging”. All other options on this screen will be disabled as a result
    Actiontec RFC1483 Transparent Bridging

    Actiontec RFC1483 Transparent Bridging

    .

  6. Click Next, then click Save and Restart to make all changes permanent.
  7. Remember to configure your PPPoE client (See below)

This makes your modem practically “invisible” but some device at your location will still need to log in with us. You’ll need to set up PPPoE authentication on your firewall or server or whatever you plug into the LAN port of your modem. You can still administer your modem through its default IP address.

Configure Actiontec GT701D or GT724WGR DSL modem for static IP block in unnumbered mode

If you’ve purchased a block of public static IP addresses then you may want to configure your modem for Unnumbered mode. Please note this is not the default configuration so if you’re not sure, please do contact ReachONE Internet technical support team to confirm.

  1. Click on Manual Setup
  2. Click on Advanced Setup
  3. Click on Wan IP address (or WAN IP settings)
  4. Click on “Yes”
  5. Choose “Block of static IP addresses (Unnumbered Mode)
  6. Enter the modem’s public IP Address and Subnet Mask in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes. If you’re not sure what these should be please contact ReachONE Internet technical support team.
  7. Optionally uncheck the “VIP Mode” box Jump[1]
  8. Click Next, then click Save and Restart to make all changes permanent.
  9. Remember to reconfigure the IP addresses of your hosts as appropriate.

The Unnumbered Mode feature automatically configures the appropriate IP routing for the IP address block. The IP route will bypass NAT, enabling the public IPs to be routed WAN-to-LAN, as well as LAN-to-WAN.

[1]  VIP Mode This feature is used in conjunction with Unnumbered Mode. When VIP Mode is activated, the Gateway uses NAT for private IP addressing for the local area network (LAN), allowing both public IP addressing and private IP addressing to be configured to the LAN simultaneously, while the DHCP server is reserved for private IP addressing. All computers using public IP addresses with Unnumbered Mode must have the public IP addresses statically assigned.

Configuring Speedwire

Speedwire is a tool designed to enhance your dial-up experience. To have Speedwire added to your dial-up account, call support at 1-888-820-7559.

Speedwire is configured in the Internet browser. Please choose from the instructions below based on what Internet browser you use.

Internet Explorer

  1. Open Internet Explorer from your computer’s start menu
  2. Click on the ‘Tools’ menu
  3. Choose ‘Internet Options’ from the list provided
  4. Select the ‘Connections’ tab
  5. Hit the ‘LAN Settings’ button
  6. Check the box that says “Use a proxy server for your LAN”
  7. For the address enter speedwire.reachone.com
  8. For the port use 8000
  9. Click “OK”, then “Apply”, then “OK” again.

 

Mozilla Firefox

  1. Launch Firefox and click on the ‘Firefox’ or ‘Tools’ menu
  2. Click on ‘Options’ and wait for it to open the options window
  3. Click on the ‘Advanced’ button and then the ‘Network’ tab
  4. Click on the ‘Settings’ button in the ‘Connection’ section
  5. Select ‘Manual proxy configuration’
  6. Enter speedwire.reachone.com as the HTTP Proxy and 8000 as the port number
  7. Click OK, then OK again

Configuring Speedwire in Firefox

 

How to disable your Windows firewall

*** NOTICE *** ReachONE does not recommend permanently disabling your firewall. This article is provided because disabling your firewall can be helpful when troubleshooting some kinds of connectivity issues.

Windows XP

These instructions show you how to enable or disable the Internet Connection Firewall that comes with Windows XP. Please be aware that the firewall’s purpose is to block access to and from the Internet. A properly configured firewall can be an asset; an improperly configured firewall can be a nuisance.

  • Click on the “Start” button, then on “Control Panel”.
  • Double-click on “Network Connections”.
  • Right-click on the icon for your Internet connection (Note: For DSL customers **ONLY** using an external modem this will most likely be the icon labeled “Local Area Network”) the left-click on the work “Properties”.
  • Select the “Advanced” tab at the top of the window.
  • To enable the Internet Connection Firewall, check the box labeled “Protect my Computer and Network…”. To disable the Internet Connection Firewall, uncheck the box.
  • Click on the “OK” button at the bottom of the window to save your changes
  • Don’t forget to turn it back on when you are done!

Windows Vista and Windows 7

  • Click on the Start button and launch the Control Panel
  • Click on ‘System and Security’ if in category view, otherwise click on Windows Firewall
  • At the left, click on ‘Turn Windows Firewall Off or OnWindows Firewall - Click to Enlarge
  • Select ‘Turn off Windows Firewall’ for the appropriate network locations
  • Don’t forget to turn it back on when you are done!

How to perform a ping test and traceroute

Ping tests and traceroutes can be very helpful when troubleshooting a connectivity issue. Here is instructions on how to perform each:

How to perform a ping test

  1. Click on your start button and type cmd into the ‘Run’ or ‘Search for Programs and Files’ field
  2. This will launch the command prompt, as shown here:
  3. Type in the ping command, followed by the domain name or IP address you would like to ping. If you are able to ping a host by IP, but not by name, this typically indicates a DNS issue.

 

How to perform a traceroute

The tracert command works just like the ping command show above, but shows the “hops” along the way. To perform a traceroute, simply follow the directions above replacing the ping command with the tracert command.