Tag Archives: Internet access

Configure Actiontec GT784WN DSL modem for RFC1483 Transparent Bridging mode

Sometimes you don’t want your Actiontec GT784WN DSL modem to be a router too. Maybe you’ve got a swanky new wireless router you’d rather use. No problem.

  1. Click on Manual Setup
  2. Click on Advanced Setup
  3. Click on WAN IP settings
  4. Choose “RFC1483 Transparent Bridging”. All other options on this screen will be disabled.

    Actiontec784WN RFC1483 Transparent Bridging

    Actiontec784WN RFC1483 Transparent Bridging

  5. Click Next, then click Save and Restart to make all changes permanent.
  6. Remember to configure your PPPoE client (See below)

This makes your modem practically “invisible” but some device at your location will still need to log in with us. You’ll need to set up PPPoE authentication on your firewall or server or whatever you plug into the LAN port of your modem. You can still administer your modem through its default IP address.

Configure Actiontec GT701D DSL modem for RFC1483 Transparent Bridging mode

Sometimes you don’t want your Actiontec to be a router. Maybe you’ve got a shiny new firewall you’d rather use. No problem.

  1. Click on Manual Setup
  2. Click on Advanced Setup
  3. Click on Wan IP address (or WAN IP settings)
  4. Click on “Yes”
  5. Choose “RFC1483 Transparent Bridging”. All other options on this screen will be disabled as a result
    Actiontec RFC1483 Transparent Bridging

    Actiontec RFC1483 Transparent Bridging

    .

  6. Click Next, then click Save and Restart to make all changes permanent.
  7. Remember to configure your PPPoE client (See below)

This makes your modem practically “invisible” but some device at your location will still need to log in with us. You’ll need to set up PPPoE authentication on your firewall or server or whatever you plug into the LAN port of your modem. You can still administer your modem through its default IP address.

Configure Actiontec GT701D or GT724WGR DSL modem for static IP block in unnumbered mode

If you’ve purchased a block of public static IP addresses then you may want to configure your modem for Unnumbered mode. Please note this is not the default configuration so if you’re not sure, please do contact ReachONE Internet technical support team to confirm.

  1. Click on Manual Setup
  2. Click on Advanced Setup
  3. Click on Wan IP address (or WAN IP settings)
  4. Click on “Yes”
  5. Choose “Block of static IP addresses (Unnumbered Mode)
  6. Enter the modem’s public IP Address and Subnet Mask in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes. If you’re not sure what these should be please contact ReachONE Internet technical support team.
  7. Optionally uncheck the “VIP Mode” box Jump[1]
  8. Click Next, then click Save and Restart to make all changes permanent.
  9. Remember to reconfigure the IP addresses of your hosts as appropriate.

The Unnumbered Mode feature automatically configures the appropriate IP routing for the IP address block. The IP route will bypass NAT, enabling the public IPs to be routed WAN-to-LAN, as well as LAN-to-WAN.

[1]  VIP Mode This feature is used in conjunction with Unnumbered Mode. When VIP Mode is activated, the Gateway uses NAT for private IP addressing for the local area network (LAN), allowing both public IP addressing and private IP addressing to be configured to the LAN simultaneously, while the DHCP server is reserved for private IP addressing. All computers using public IP addresses with Unnumbered Mode must have the public IP addresses statically assigned.

Configuring Speedwire

Speedwire is a tool designed to enhance your dial-up experience. To have Speedwire added to your dial-up account, call support at 1-888-820-7559.

Speedwire is configured in the Internet browser. Please choose from the instructions below based on what Internet browser you use.

Internet Explorer

  1. Open Internet Explorer from your computer’s start menu
  2. Click on the ‘Tools’ menu
  3. Choose ‘Internet Options’ from the list provided
  4. Select the ‘Connections’ tab
  5. Hit the ‘LAN Settings’ button
  6. Check the box that says “Use a proxy server for your LAN”
  7. For the address enter speedwire.reachone.com
  8. For the port use 8000
  9. Click “OK”, then “Apply”, then “OK” again.

 

Mozilla Firefox

  1. Launch Firefox and click on the ‘Firefox’ or ‘Tools’ menu
  2. Click on ‘Options’ and wait for it to open the options window
  3. Click on the ‘Advanced’ button and then the ‘Network’ tab
  4. Click on the ‘Settings’ button in the ‘Connection’ section
  5. Select ‘Manual proxy configuration’
  6. Enter speedwire.reachone.com as the HTTP Proxy and 8000 as the port number
  7. Click OK, then OK again

Configuring Speedwire in Firefox

 

How to disable your Windows firewall

*** NOTICE *** ReachONE does not recommend permanently disabling your firewall. This article is provided because disabling your firewall can be helpful when troubleshooting some kinds of connectivity issues.

Windows XP

These instructions show you how to enable or disable the Internet Connection Firewall that comes with Windows XP. Please be aware that the firewall’s purpose is to block access to and from the Internet. A properly configured firewall can be an asset; an improperly configured firewall can be a nuisance.

  • Click on the “Start” button, then on “Control Panel”.
  • Double-click on “Network Connections”.
  • Right-click on the icon for your Internet connection (Note: For DSL customers **ONLY** using an external modem this will most likely be the icon labeled “Local Area Network”) the left-click on the work “Properties”.
  • Select the “Advanced” tab at the top of the window.
  • To enable the Internet Connection Firewall, check the box labeled “Protect my Computer and Network…”. To disable the Internet Connection Firewall, uncheck the box.
  • Click on the “OK” button at the bottom of the window to save your changes
  • Don’t forget to turn it back on when you are done!

Windows Vista and Windows 7

  • Click on the Start button and launch the Control Panel
  • Click on ‘System and Security’ if in category view, otherwise click on Windows Firewall
  • At the left, click on ‘Turn Windows Firewall Off or OnWindows Firewall - Click to Enlarge
  • Select ‘Turn off Windows Firewall’ for the appropriate network locations
  • Don’t forget to turn it back on when you are done!

How to perform a ping test and traceroute

Ping tests and traceroutes can be very helpful when troubleshooting a connectivity issue. Here is instructions on how to perform each:

How to perform a ping test

  1. Click on your start button and type cmd into the ‘Run’ or ‘Search for Programs and Files’ field
  2. This will launch the command prompt, as shown here:
  3. Type in the ping command, followed by the domain name or IP address you would like to ping. If you are able to ping a host by IP, but not by name, this typically indicates a DNS issue.

 

How to perform a traceroute

The tracert command works just like the ping command show above, but shows the “hops” along the way. To perform a traceroute, simply follow the directions above replacing the ping command with the tracert command.

How to configure a static IP in Windows XP

These instructions explain how to configure your computer’s network card for use with a static IP in Windows XP.

  • Click the Start button, then on ‘Control Panel’.
  • Click on ‘Network and Internet Connections’.
  • Click on Network Connections at the bottom-right corner of the window.
  • Right-click on the icon labeled Local Area Connection; and left click on the word Properties.
  • Select the line labeled Internet Protocol (TCP/IP), make sure it’s checked, and then click on the Properties button below.
  • Ensure that the option labeled ‘Use the following IP address’ is selected. Enter the IP address you wish to use in the IP address field. The Subnet Mask should read 255.255.255.0 (depending on how many IPs you have this may be different). Set the Default Gateway to the same IP address that you assigned to your modem/router LAN IP address.
  • Now select the ‘Use the following DNS server addresses’ option below. Preferred DNS Server should read 216.177.224.9 and Alternate DNS Server should read 216.177.225.9. Click the camera icon to see what this should look like.

How to configure your dial-up connection

Windows 7

To create a new dial-up connection in Windows 7, follow these steps:

  1. Click on the Start Button and launch the Control Panel
  2. Launch the ‘Network and Sharing Center’
  3. Click on ‘Set up a new connection or network’
  4. Select ‘Set up a dial-up connection’ and click on ‘Next’
  5. Fill in the information in window and click ‘Create’

    Create a Dialup Connection

    Complete the fields with your username, password, and dial-up number

 

 

 

 

 

 

 

Windows XP

These instructions explain how to setup a new dial-up connection on your Windows XP computer.

  1. Click on the Start menu and click on Control Panel (Note: It may also be located at Start / Settings / Control Panel)
  2. On the left side of the Control Panel click on “Switch to Classic View” (Note: If it reads “Switch to Category View” skip this step).
  3. Double-click on the “Network Connections” control panel.
  4. On the left side of Network Connections click on “Create a new connection” to launch the Internet Connection Wizard.
  5. Click the Next button on this first screen to proceed.
  6. Make sure “Connect to the Internet” is selected on this screen and click the Next button.
  7. Select “Setup my connection manually” and click the Next button.
  8. Select “Connect using my dial-up modem” and click the Next button.
  9. In the ISP Name field type “ReachONE” and click the Next button.
  10. On this screen enter your local dialup number in the Phone Number box and hit the Next button. If you do not know the number you can consult our Dialup Access page.
  11. On this screen enter your assigned username and password in the appropriate boxes. Retype your password in the Confirm Password box, uncheck “Turn on Internet Connection Firewall for this connection”, and click on the Next button.
  12. Check the “Add a shortcut to this connection to my desktop” box and then click the Finish button.